Politique de remboursement

At Jean Reward, we want you to be fully satisfied with your purchase. If you’re not happy with your order, we offer a simple and straightforward return and refund process.

Returns

• You can return items within 7 days from the date of delivery.

• Items must be in their original condition and packaging to be eligible for return.

• Personalized items and gift cards cannot be returned.

Refunds

• Once we receive the returned item, we’ll process your refund to your original payment method within 5–7 business days.

• Please note, shipping fees are non-refundable.

Exchanges

• If you wish to exchange an item, return the original item and place a new order for the desired item.

How to Return

• To initiate a return or exchange, please contact our customer support at email: