Politique d’expédition

At Jean Reward, we are committed to providing a seamless shopping experience, including fast and reliable shipping. Please review our Shipping Policy for important details regarding your order.

1. Shipping Methods and Costs

We offer various shipping options to ensure that your order reaches you as quickly as possible. Shipping costs are calculated at checkout based on your location and selected shipping method.

2. Order Processing Time

  • Orders are typically processed within 1-2 business days.

  • Orders placed on weekends or public holidays will be processed the next business day.

3. Shipping Time

  • Standard Shipping: 5–7 business days

  • Expedited Shipping: 2–3 business days (for eligible regions)

  • International Shipping: Delivery times vary based on location, typically 7–14 business days.

Please note that shipping times may vary depending on the destination, shipping method, and external factors such as customs delays.

4. Shipping Locations

We currently offer shipping to most countries worldwide. During checkout, you will be able to select your shipping destination to confirm if we deliver to your location.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can track your order through the shipping carrier’s website.

6. Shipping Delays

While we strive to ensure timely deliveries, unforeseen events such as weather conditions, natural disasters, or customs processing may cause delays. Jean Reward is not responsible for delays caused by third-party shipping providers.

7. Shipping Restrictions

We do not ship to P.O. boxes, APO/FPO addresses, or certain restricted locations. Please ensure that you provide a valid shipping address at checkout.

8. Shipping Damages

If your order arrives damaged, please contact our customer service team immediately with your order number and photos of the damaged items. We will resolve the issue as quickly as possible, either by issuing a replacement or refund.

9. Customs and Import Duties

For international shipments, you may be responsible for customs duties and taxes, which are levied once the package reaches your country. These fees are determined by the destination country’s customs office and are the responsibility of the customer.

10. Contact Us

If you have any questions or concerns regarding your shipment, please feel free to contact us.

Thank you for choosing Jean Reward. We hope you enjoy your purchase!